Thursday, August 19, 2010

The Conversation that Never Was....

Hello, thank you for calling ______ Insurance Company. How can I help you today?

Me: Oh hi, I'm calling about my son Owen today.

Oh....this must be Mrs. Fischer. How is sweet Owen? We sure have been thinking about him a lot.

Me: He's doing pretty well this week. Thanks for asking. We're just wondering why his prescription formula isn't even at least partially covered?

GASP! Oh dear -That is a problem; that is atrocious! I am so glad you called today. We just changed our policy. From now on, we will cover it fully, send it directly to your house, and send a nurse over to help you mix it up and change any diapers it may affect negatively.

Me: Really, Wow! Thank you so much.

No problem. We are so sorry you had to even call and ask about it. And to save you your next phone call; don't you worry one bit about paying for his next procedure after the deductible rolls over. The fourth endoscopy is always free. You have a lovely day now.

A girl can dream, right?


  1. What a coincidence.....I have talked to (not) that SAME insurance provider and representative with the SAME results! Goodness :)

  2. ugh! insurance companies!!!!!!!!!!!!!!!