Me: Oh hi, I'm calling about my son Owen today.
Oh....this must be Mrs. Fischer. How is sweet Owen? We sure have been thinking about him a lot.
Me: He's doing pretty well this week. Thanks for asking. We're just wondering why his prescription formula isn't even at least partially covered?
GASP! Oh dear -That is a problem; that is atrocious! I am so glad you called today. We just changed our policy. From now on, we will cover it fully, send it directly to your house, and send a nurse over to help you mix it up and change any diapers it may affect negatively.
Me: Really, Wow! Thank you so much.
No problem. We are so sorry you had to even call and ask about it. And to save you your next phone call; don't you worry one bit about paying for his next procedure after the deductible rolls over. The fourth endoscopy is always free. You have a lovely day now.
A girl can dream, right?